Privacy Policy

Here at SMART, we take your privacy seriously and we will not pass on your information to anybody else. The information we request is solely for the purpose of servicing your needs for a garden room, office or studio.

We are registered with the Information Commissioners Office (formerly the Data Protection Registrar) Registration Number Z1615816. This means that we will always ensure that your details are kept confidential, secure and up to date.

OUR DETAILS:

Name: SMART Offices Ltd trading as SMART Garden Offices

Address: Thurston Park, Church Road, Thurston, Bury St. Edmunds IP31 3RN

Phone Number: 01359 271942

E-mail: contactus@smartgardenoffices.co.uk

THE INFORMATION WE COLLECT:

We currently collect and process the following personal information through the request a catalogue page on our website:

  • Name
  • Postal address
  • Contact information including email address and telephone number

WHY WE ASK FOR THIS INFORMATION:

We collect this information to ensure that we can process your enquiry as efficiently as possible.

  • The information you provide is only used for our own internal use to send and follow up on your catalogue request, the follow up being made either by telephone or email. If you go on to book a consultation, ask for more information on our products, receive a quotation or go on to place an order with us, then we will only hold information relevant to the status of your enquiry.
  • We may occasionally send you details about new products or special offers which we think could be of interest to you, through the email address you provide.
  • We may use the information we hold to help improve our products and services.
  • Once you have become a customer, we will send you information regarding our customer Reward program and any new service options that we introduce, that we feel could be of interest to you.
  • Occasionally, we may also use your information to contact you via phone or email for market research purposes.

Please rest assured, we will only use your personal data for promotional or marketing purposes if you have specifically given us permission to do so.

HOW WE OBTAIN YOUR INFORMATION:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have requested a catalogue
  • You have requested information on our products or services
  • You have visited our showroom and subsequently registered your details with us
  • You have visited our website and interreacted with us through live chat
  • You have signed up to receive our Newsletter
  • You have posted content on our social media sites
  • You have contacted us directly via the following channels: phone, email, website, social media or SMS

It is possible that we could also be provided with your information through third parties that you have given permission to share your details with us.

KEEPING YOUR INFORMATION SECURE:

Please rest assured that SMART will not pass on any of your personal information to any third-party companies unless they are affiliate companies working directly with SMART and therefore under our instruction.

The only exception to this is if we are obligated to release your details by lawful request.

HOW WE STORE YOUR PERSONAL INFORMATION:

Your information is securely stored on our own database until you have either become a customer or have asked us not to contact you any further.

YOUR RIGHTS:

In accordance with GDPR, your rights include:

  • Asking us for copies of your personal information.
  • Asking us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Asking us to erase your personal information in certain circumstances.

If you wish to make any of the above requests, update your details at any time, or have them removed from our records completely, please let us know at: contactus@smartgardenoffices.co.uk

Alternatively, you can telephone us on 01359 271942 and we’ll take the necessary action and confirm to you that this has been done.

LINKS TO OTHER WEBSITES:

Please be aware that this privacy policy is only applicable to this website and no other website that you may be directed to, as our website does include links to other websites.

If you have any questions about our privacy policy that are not included above, then please feel free to contact us via either of the following methods:

e: contactus@smartagrdfenoffices.co.uk

t: 01359 271942

Terms last updated on 16.5.2022


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at contactus@smartgardenoffices.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk

Cookies

Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.

The table below explains the cookies we use and why.

Cookie Name Domain Type Description Expiry
_GRECAPTCHA www.google.com Necessary This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to reduce spam form submissions. 6 months
COOKIECONSENT www.smartgardenoffices.co.uk Necessary A cookie used to check if visitors have been made aware of this cookie policy and store their cookie preferences. 3 months
_gid smartgardenoffices.co.uk Analytics This is a tracking cookie associated with Google Universal Analytics. It stores and update a unique value for each page visited Session

_ga_*

smartgardenoffices.co.uk Analytics

Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.

2 years
_ga smartgardenoffices.co.uk Analytics This is a tracking cookie which allows Google Analytics to distinguish unique users. 2 years
_gat_gtag_* smartgardenoffices.co.uk Analytics This is a tracking cookie that allows Google Analytics to throttle the request rate. 10 mins
_fbq smartgardenoffices.co.uk Analytics Used by Facebook to deliver advertising. 3 months
_gcl_au smartgardenoffices.co.uk Analytics This is used by Google AdSense for experimenting with advertisement efficiency 3 months
tk_ni / tk_ai / tk_qs smartgardenoffices.co.uk Analytics Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience. (Jetpack) Varies

 

Below are full set of cookies created by Google

 

Cookie Name Domain Type Description Expiry
__Secure-3PSIDCC .google.com Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising 2 years
SIDCC .google.com Security cookie to protect a user’s data from unauthorized access 2 years
__Secure-3PAPISID .google.com  Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. 2 years
__Secure-1PAPISID .google.com Targeting cookie. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. 2 years
SAPISID .google.com Used  for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. 2 years
SSID .google.com Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website 2 years
HSID .google.com Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content. 2 years
__Secure-3PSID .google.com Targeting cookie. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. 2 years
__Secure-1PSID .google.com Targeting cookie. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. 2 years
SID .google.com Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content. 2 years
APISID .google.com Targeting cookie. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising. 2 years
NID .google.com Preferences cookie. Used to store preferences in a unique Google ID to remember your information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. These preferences can be used for optimised &/or personalised advertising on Google networks 6 months
CONSENT .google.com 3 years

July 2022


Request Our Catalogue

Please fill in the form to request our latest catalogue. It gives details of our full range of buildings and optional extras. Alternatively give us a call or drop us an email and we’ll be happy to answer your questions.

phone 0800 242 5559

emailhello@smartgardenoffices.co.uk

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