Here at SMART, we take your privacy seriously and we will not pass on your information to anybody else. The information we request is solely for the purpose of servicing your needs for a garden room, office or studio.
We are registered with the Information Commissioners Office (formerly the Data Protection Registrar) Registration Number Z1615816. This means that we will always ensure that your details are kept confidential, secure and up to date.
Name: SMART Offices Ltd trading as SMART Garden Offices
Address: Thurston Park, Church Road, Thurston, Bury St. Edmunds IP31 3RN
Phone Number: 01359 271942
THE INFORMATION WE COLLECT:
We currently collect and process the following personal information through the request a catalogue page on our website:
- Postal address
- Contact information including email address and telephone number
WHY WE ASK FOR THIS INFORMATION:
We collect this information to ensure that we can process your enquiry as efficiently as possible.
- The information you provide is only used for our own internal use to send and follow up on your catalogue request, the follow up being made either by telephone or email. If you go on to book a consultation, ask for more information on our products, receive a quotation or go on to place an order with us, then we will only hold information relevant to the status of your enquiry.
- We may occasionally send you details about new products or special offers which we think could be of interest to you, through the email address you provide.
- We may use the information we hold to help improve our products and services.
- Once you have become a customer, we will send you information regarding our customer Reward program and any new service options that we introduce, that we feel could be of interest to you.
- Occasionally, we may also use your information to contact you via phone or email for market research purposes.
Please rest assured, we will only use your personal data for promotional or marketing purposes if you have specifically given us permission to do so.
HOW WE OBTAIN YOUR INFORMATION:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You have requested a catalogue
- You have requested information on our products or services
- You have visited our showroom and subsequently registered your details with us
- You have visited our website and interreacted with us through live chat
- You have signed up to receive our Newsletter
- You have posted content on our social media sites
- You have contacted us directly via the following channels: phone, email, website, social media or SMS
It is possible that we could also be provided with your information through third parties that you have given permission to share your details with us.
KEEPING YOUR INFORMATION SECURE:
Please rest assured that SMART will not pass on any of your personal information to any third-party companies unless they are affiliate companies working directly with SMART and therefore under our instruction.
The only exception to this is if we are obligated to release your details by lawful request.
HOW WE STORE YOUR PERSONAL INFORMATION:
Your information is securely stored on our own database until you have either become a customer or have asked us not to contact you any further.
In accordance with GDPR, your rights include:
- Asking us for copies of your personal information.
- Asking us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Asking us to erase your personal information in certain circumstances.
If you wish to make any of the above requests, update your details at any time, or have them removed from our records completely, please let us know at: firstname.lastname@example.org
Alternatively, you can telephone us on 01359 271942 and we’ll take the necessary action and confirm to you that this has been done.
LINKS TO OTHER WEBSITES:
t: 01359 271942
Terms last updated on 16.5.2022
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk
Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.
The table below explains the cookies we use and why.
|_GRECAPTCHA||www.google.com||Necessary||This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to reduce spam form submissions.||6 months|
|_gid||smartgardenoffices.co.uk||Analytics||This is a tracking cookie associated with Google Universal Analytics. It stores and update a unique value for each page visited||Session|
Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.
|_ga||smartgardenoffices.co.uk||Analytics||This is a tracking cookie which allows Google Analytics to distinguish unique users.||2 years|
|_gat_gtag_*||smartgardenoffices.co.uk||Analytics||This is a tracking cookie that allows Google Analytics to throttle the request rate.||10 mins|
|_fbq||smartgardenoffices.co.uk||Analytics||Used by Facebook to deliver advertising.||3 months|
|_gcl_au||smartgardenoffices.co.uk||Analytics||This is used by Google AdSense for experimenting with advertisement efficiency||3 months|
|tk_ni / tk_ai / tk_qs||smartgardenoffices.co.uk||Analytics||Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience. (Jetpack)||Varies|
Below are full set of cookies created by Google
|__Secure-3PSIDCC||.google.com||Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising||2 years|
|SIDCC||.google.com||Security cookie to protect a user’s data from unauthorized access||2 years|
|__Secure-3PAPISID||.google.com||Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.||2 years|
|__Secure-1PAPISID||.google.com||Targeting cookie. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.||2 years|
|SAPISID||.google.com||Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.||2 years|
|SSID||.google.com||Used to store information about how you use the website and any advertising that you may have seen before visiting this website, in addition to being used to help customise advertising on Google properties by remembering your most recent searches, your previous interactions with an advertiser’s ads or search results and your visits to an advertisers website||2 years|
|HSID||.google.com||Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.||2 years|
|__Secure-3PSID||.google.com||Targeting cookie. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.||2 years|
|__Secure-1PSID||.google.com||Targeting cookie. Used for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.||2 years|
|SID||.google.com||Used for security purposes to store digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time which allows Google to authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorised parties. This can also be used for targeting purposes to show relevant & personalised ad content.||2 years|
|NID||.google.com||Preferences cookie. Used to store preferences in a unique Google ID to remember your information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on. These preferences can be used for optimised &/or personalised advertising on Google networks||6 months|